FREQUENTLY SKED QUESTIONS
Answer to all the Frequently Asked Questions
How do I make a booking?
You can request a booking by filling out our Get a Quote form on the website. Our team will confirm availability, finalize details, and send you a secure payment link to complete your reservation.
Is advance payment required?
Yes. All bookings are prepaid to ensure vehicle availability and smooth service. Once payment is completed, your booking is fully confirmed.
What is the minimum booking time?
A minimum of 3–4 hours applies depending on the vehicle type, location, and service requested.
Are your prices per hour or per trip?
Our rates are hourly, unless a flat rate is specifically quoted for airport transfers or custom packages.
What does the hourly rate include?
Hourly rates include:
• Professional chauffeur
• Fuel
• Standard vehicle amenities
• Insurance coverage
Tolls, parking, waiting time, and special requests may be charged separately if applicable.
• Professional chauffeur
• Fuel
• Standard vehicle amenities
• Insurance coverage
Tolls, parking, waiting time, and special requests may be charged separately if applicable.
Which cities do you operate in?
We currently provide services in:
• New York City
• Los Angeles
Additional locations may be available upon request.
• New York City
• Los Angeles
Additional locations may be available upon request.
What types of vehicles do you offer?
Our fleet consists exclusively of luxury vehicles (2020 and above), including:
• Mercedes-Benz Sprinters
• Cadillac Escalades & Escalade IQ
• Chevrolet Suburban
• GMC Yukon Denali
• Mercedes-Benz Sprinters
• Cadillac Escalades & Escalade IQ
• Chevrolet Suburban
• GMC Yukon Denali
How many passengers can your vehicles accommodate?
Passenger capacity varies by vehicle:
• Luxury SUVs: 6–7 passengers
• Executive & Jet Sprinters: 8–16 passengers
• Limo Sprinters: Up to 18 passengers
• Luxury SUVs: 6–7 passengers
• Executive & Jet Sprinters: 8–16 passengers
• Limo Sprinters: Up to 18 passengers
Can I cancel or change my booking?
Yes. Cancellation and modification policies depend on notice time and service type. Please review our Cancellation & Refund Policy or contact our support team for details.
Are gratuities included in the price?
Gratuity is not included unless explicitly stated. Tipping is optional and always at the client’s discretion.
Do you offer airport transfers?
Yes. We provide premium airport transportation to and from all major airports in our service areas. Flat rates may be available upon request.
